Shipping policy

This policy explains our shipping terms including delivery regions, shipping fees, order processing, delivery timelines, order modifications and cancellation, plus resolution for delivery issues, exclusively for all mattress orders placed on isaakshomefurnishings.com.

1) Shipping Destination

We currently only provide shipping service to the United States and Finland.
We do not deliver to other countries, P.O. boxes, APO/FPO addresses, freight forwarders, hotels or temporary incomplete addresses.

2) Shipping Fees

Standard Shipping Rule
Free standard shipping on all orders with subtotal equal to or above $150 USD / €150 EUR.
A fixed flat shipping rate will be charged for orders below the threshold:
United States: $20
Finland: €20
All exact shipping costs will be clearly displayed on checkout before payment, with no hidden packing, handling or carrier surcharges added afterwards.
Oversized Freight Note
All mattresses count as oversized freight products. Additional remote zone freight surcharges may apply and will be shown at checkout if applicable. If multiple mattresses are purchased in one order, the unified oversized shipping rule applies.

3) Order Processing Time

Orders are normally processed within 1–2 business days, excluding weekends and U.S. federal holidays.
Processing covers order verification, mattress inspection and dedicated oversized freight packaging.
Mattress orders may require an extra 1–2 business days for freight carrier scheduling during busy periods.
Processing time may be extended during big sales, inventory restocking, payment review or nationwide carrier outages beyond our control.

4) Estimated Delivery Time

Estimated delivery time includes processing time and carrier transit time; all times are estimates and not guaranteed delivery dates.
All standard 7–14 business days after shipment.
Delays may occur due to severe weather, carrier peak backlogs, remote delivery zone restrictions and freight appointment scheduling waits.

5) Shipping Carriers & Delivery Methods

All mattresses are shipped via professional large-item freight carriers specialized in bedding transport. We cannot guarantee a specific carrier for any mattress order.
Mattress Freight Delivery Terms
The freight carrier will contact you via the phone number filled in at checkout to arrange a delivery appointment.
Standard service only provides curbside drop-off. In-home moving, stair carry, mattress assembly, old mattress removal and packaging waste disposal are extra chargeable services, unless clearly marked free on product pages or checkout page.

6) Tracking Information

Once your mattress order ships, we will send a shipping confirmation email with tracking details if available.
Tracking data may take 24–48 hours to update after the carrier’s first scan of your mattress shipment.

7) Order Changes & Cancellations

If you need to modify or cancel your mattress order, email us immediately with your order number at info@isaakshomefurnishings.com.
Before Shipment
If your mattress has not been packed or collected by freight carriers, we will attempt to cancel your order and issue a full refund to your original payment method in line with our Returns & Refund Policy.
After Shipment
Once the mattress has been dispatched, cancellation is not available. You can submit a return application after receiving the product subject to our return terms.
If delivery is refused or the package is returned due to wrong/incomplete address, freight return fees and original shipping cost will be deducted from your refund.

8) Damaged, Defective or Incorrect Mattresses

Please fully inspect your mattress upon delivery. If your mattress arrives damaged, defective or mismatched to your order, contact us within 48 hours of delivery.
When submitting a claim, please provide:
Your full order number
Clear photos of the damaged mattress
Complete photos of original outer freight packaging and shipping labels
A detailed description of the issue
After review, we will offer applicable solutions including mattress replacement, partial refund or full refund. Claims without full packaging photos will not be accepted by freight providers.

9) Shipping Exceptions & Delays

We do not guarantee fixed delivery dates as delays may arise from uncontrollable factors such as extreme weather, carrier system breakdowns, holiday peak seasons and long freight scheduling lead times for mattresses.
If tracking stops updating for a long period or shows delivered but you never received your mattress, please contact our support team for assistance.

Contact

Store Name: Isaaks Home Furnishings

Phone: +1 509 248 1622

E-mail: info@isaakshomefurnishings.com

Address: 1010 W. Nob Hill Boulevard, Yakima, WA 98902, United States

Service Hours : Monday - Friday: 9:00 AM - 5:00 PM (CST)