Privacy policy

This Privacy Policy explains how Isaaks Home Furnishings collects, uses, shares, stores, and protects personal information when you visit our website, place mattress orders, contact us, or use our related services.

1. Who We Are

Store Name: Isaaks Home Furnishings
Physical Address: 1010 W. Nob Hill Boulevard, Yakima, WA 98902, United States
E-mail: info@isaakshomefurnishings.com
Phone: +1 509 248 1622

2. Personal Information We Collect

Information you actively submit: Full name, billing address, mattress shipping address, email address, phone number, order records, payment details, customer service chat/email content, return & warranty application materials, product reviews and any content you send to us.
Automatically collected data: IP address, device model, browser type, operating system, referral links, pages browsed, visit date & time, website interaction records, cookie IDs and other similar tracking technology data.
Data obtained from authorized third parties: Shopify platform data, payment service providers, mattress freight carriers, fraud detection tools, website analytics vendors, advertising platforms and customer support software suppliers.

3. How We Use Personal Information

Complete mattress order processing, payment verification, arrange freight delivery and send tracking updates
Process 20-night trial returns, refunds, mattress exchanges and warranty claims
Reply to customer consultation requests
Detect and prevent fraudulent orders and payment risks to protect website security
Fulfill U.S. tax and legal compliance obligations
Optimize website functions and mattress-related shopping experience
Send necessary order transaction notifications
Deliver marketing emails only with your explicit permission
Customize website display and targeted mattress advertisements within legal scope

4. Legal Bases for Processing

For users located in the European Economic Area and regions with equivalent privacy regulations, we process your personal data on one or more legal grounds: performance of sales contracts, compliance with statutory requirements, legitimate business interests, your voluntary consent, protection of legal claims or other legally permitted foundations.

5. Sharing Personal Information

Authorized third parties we may share data with: Shopify e-commerce platform, payment processors, mattress freight carriers, customs agents, tax compliance service providers, fraud prevention systems, data analytics tools, advertising partners, customer service suppliers and professional legal consultants.
We will disclose your personal data to government authorities only when legally required.
We never sell your personal information for monetary profit.
Note: The use of cookies, ad pixels and analytics tools may be defined as "data sharing" or "data sale" under certain regional privacy laws. You have the right to opt out of relevant targeted advertising functions where applicable.

6. Payment Information

Credit card and account payment data are processed exclusively by third-party payment service providers.
We will not store complete credit card numbers on our internal website servers.

7. International Transfers

Our business is based in the United States, and our global service suppliers may store and process your data overseas.
If you reside in Finland or other European countries, your personal information may be transferred across borders. We adopt standardized legal agreements and other effective safeguards to protect cross-border data as required by law.

8. Data Retention

We only retain your personal data for the period necessary to complete mattress orders, handle after-sales service, process returns and warranty claims, fulfill tax & legal duties, prevent fraud and resolve disputes.
The specific storage duration varies based on data type and local legal retention rules.

9. Your Privacy Rights

Depending on your residential region, you are entitled to: access your stored personal data, request inaccurate information correction, apply for data deletion, object to certain data processing activities, restrict data usage, request data portability, withdraw previously granted marketing consent, unsubscribe from promotional emails and opt out of targeted mattress advertising.
To exercise privacy rights, send an email to info@isaakshomefurnishings.com. We will verify your identity before handling your application.

10. Washington Privacy Notice

If you are a Washington resident, you hold rights under the CCPA (Washington Consumer Privacy Act): know what personal data we collect and share, request data deletion, correct wrong personal information, opt out of data sale/sharing, limit sensitive data usage and receive non-discriminatory treatment for exercising privacy rights.
Submit your privacy request via our official email info@isaakshomefurnishings.com.

11. Marketing Communications

You can cancel marketing email subscriptions at any time via the unsubscribe link attached to each promotional message.
Transaction emails including mattress order confirmations, delivery updates, return notices and service replies cannot be unsubscribed, as they are essential for order management.

12. Cookies and Similar Technologies

We deploy cookies and tracking tools to maintain website basic functions, analyze visitor behavior, customize content, deliver mattress ads and identify fraud risks.
Please refer to our independent Cookie Policy for full details.

13. Security

We implement reasonable administrative, technical and organizational security measures to protect your personal data.
No online data transmission or storage method can guarantee 100% absolute security, so we cannot eliminate all data leakage risks completely.

14. Children's Privacy

Our website sells adult mattresses and is not designed for users under 13 years old.
We will not actively collect personal information from children under 13. If you believe we have obtained minor’s data by mistake, contact us immediately for cleanup.