Refund policy

This policy explains returns, refunds, 20-night free trial, warranty terms, and how we handle damaged/incorrect mattresses purchased on isaakshomefurnishings.com

1. 20-Night Free Trial & Return Window

- You can submit a mattress return request within the 20-night free trial period after delivery.
- All return applications must be sent before the expiration of the 20-day trial period.

2. Return Eligibility

- For non-defective returns (personal discomfort, wrong size, change of mind) under the 20-night trial, the mattress must meet all standards: free of stains, liquid marks, smells and pet hair; no rips or permanent damage; complete original factory plastic packaging and labels kept intact; provide your valid order number as purchase proof.
- Mattresses damaged or delivered incorrectly due to our mistakes are exempt from the above requirements.

3. Non-Returnable Items

- Mattresses labeled Final Sale on product pages or checkout cannot be returned or exchanged, even within the 20-night trial period.
- This rule will be clearly displayed before payment.

4. How to Initiate a Mattress Return

- Send an email to info@isaakshomefurnishings.com with the following information: full order number, mattress size & model, specific return reason, clear photos of the mattress and full outer packaging (required for defective/stained mattresses).
- Do not ship back any mattress without official return instructions from our support team. Unauthorized returned mattresses will not be processed for refunds.

5. Return Shipping Costs & Liability

- Non-defective trial returns (customer personal reasons): Customers shall cover all mattress return freight fees. We will not provide free return labels unless stated in formal written notice. We suggest using fully trackable and insured freight; you take full responsibility for the mattress until our warehouse inspects it. Original outbound shipping fees are non-refundable once shipped; free shipping orders have no delivery charge to refund.
- Damaged, defective or wrongly delivered mattresses (our fault): After we confirm the issue via your photos, we will offer free return shipping, replacement or full/partial refunds. Do not send goods back before receiving our formal guidance.
- Refused delivery / incorrect address: If you refuse delivery or the mattress is returned due to wrong/incomplete address you provided, all return freight fees will be deducted from your refund, and your return request still needs review.

6. Damaged, Defective or Wrong Mattress Handling

- Contact us within 48 hours after receiving the mattress if it arrives damaged, factory defective or mismatched to your order.
- Attach clear photos of the mattress and all original freight packaging for inspection.
- We will review your case and provide solutions including replacement or refund.

7. Refund Processing Time

- Refunds will be issued to your original payment method after we receive and inspect the returned mattress or approve your refund application.
- Refunds take up to 10 business days to process after approval.

8. Mattress Exchanges

- If you want to exchange a mattress for another size or model during the 20-night trial, please email us.
- Exchanges are subject to product stock and return eligibility review results.

9. Order Cancellations

- Email info@isaakshomefurnishings.com right away if you need to cancel your mattress order.
- If the mattress has already been shipped, you must follow our 20-night trial return process after receiving the item.

10. Limited Mattress Warranty

- This warranty only applies to original buyers with delivery addresses in the United States and Finland.
1-year coverage for manufacturing defects of mattress fabric and foam layers; 3-year coverage for internal coil structural defects.
- The warranty does not cover stains, liquid damage, odors, normal wear, improper use or artificial damage.
- Manufacturing defects mean inherent factory flaws that seriously affect the mattress’s support, structure or appearance.
- For warranty-related issues, contact us and provide detailed mattress photos for evaluation.