Refund policy

This policy explains returns, refunds, 20-night free trial, warranty terms, and how we handle damaged/incorrect mattresses purchased on isaakshomefurnishings.com

1. 20-Night Free Trial & Return Window

You can submit a mattress return request within the 20-night free trial period after delivery.
All return applications must be sent before the expiration of the 20-day trial period.

2. Return Eligibility

For non-defective returns (personal discomfort, wrong size, change of mind) under the 20-night trial, the mattress must meet all standards: free of stains, liquid marks, smells and pet hair; no rips or permanent damage; complete original factory plastic packaging and labels kept intact; provide your valid order number as purchase proof.
Mattresses damaged or delivered incorrectly due to our mistakes are exempt from the above requirements.

3. Non-Returnable Items

Mattresses labeled Final Sale on product pages or checkout cannot be returned or exchanged, even within the 20-night trial period.
This rule will be clearly displayed before payment.

4. How to Initiate a Mattress Return

Send an email to info@isaakshomefurnishings.com with the following information: full order number, mattress size & model, specific return reason, clear photos of the mattress and full outer packaging (required for defective/stained mattresses).
Do not ship back any mattress without official return instructions from our support team. Unauthorized returned mattresses will not be processed for refunds.

5. Return Shipping Costs & Liability

Non-defective trial returns (customer personal reasons): Customers shall cover all mattress return freight fees. We will not provide free return labels unless stated in formal written notice. We suggest using fully trackable and insured freight; you take full responsibility for the mattress until our warehouse inspects it. Original outbound shipping fees are non-refundable once shipped; free shipping orders have no delivery charge to refund.
Damaged, defective or wrongly delivered mattresses (our fault): After we confirm the issue via your photos, we will offer free return shipping, replacement or full/partial refunds. Do not send goods back before receiving our formal guidance.
Refused delivery / incorrect address: If you refuse delivery or the mattress is returned due to wrong/incomplete address you provided, all return freight fees will be deducted from your refund, and your return request still needs review.

6. Damaged, Defective or Wrong Mattress Handling

Contact us within 48 hours after receiving the mattress if it arrives damaged, factory defective or mismatched to your order.
Attach clear photos of the mattress and all original freight packaging for inspection.
We will review your case and provide solutions including replacement or refund.

7. Refund Processing Time

Refunds will be issued to your original payment method after we receive and inspect the returned mattress or approve your refund application.
Refunds take up to 10 business days to process after approval.

8. Mattress Exchanges

If you want to exchange a mattress for another size or model during the 20-night trial, please email us.
Exchanges are subject to product stock and return eligibility review results.

9. Order Cancellations

Email info@isaakshomefurnishings.com right away if you need to cancel your mattress order.
If the mattress has already been shipped, you must follow our 20-night trial return process after receiving the item.

10. Limited Mattress Warranty

This warranty only applies to original buyers with delivery addresses in the United States,Finland,Germany,Spain.
1-year coverage for manufacturing defects of mattress fabric and foam layers; 3-year coverage for internal coil structural defects.
The warranty does not cover stains, liquid damage, odors, normal wear, improper use or artificial damage.
Manufacturing defects mean inherent factory flaws that seriously affect the mattress’s support, structure or appearance.
For warranty-related issues, contact us and provide detailed mattress photos for evaluation.